Cancellation rights

As a consumer you have a statutory right of cancellation, meaning that you can cancel your contractual declaration in accordance with the following instructions:

Cancellation policy

Cancellation rights
You have the right to cancel this contract within fourteen days without giving a reason.

The cancellation period runs for fourteen days from the day on which you, or a third party designated by you that is not the carrier, takes possession of the goods.

To exercise your cancellation rights you need to notify us (Nanogate Textile & Care Systems GmbH, Zum Schacht 3, 66287 Quierschied-Göttelborn, fax number: +49(0) 6825 – 9591 – 852, telephone: +49(0) 6825 – 9591 – 0, e-mail: of your decision by submitting a clear declaration of your intention to cancel this contract (e.g. via a letter sent by post, fax or e-mail). You may use the sample cancellation form included herein for this purpose, though there is no obligation to do so.

Dispatching the declaration of cancellation before the expiry of the cancellation period is sufficient for complying with the cancellation deadline.

Consequences of cancellation
If you cancel this contract, we are obligated to repay all payments that we have received from you, including the delivery costs (with the exception of any additional costs resulting from your having chosen a delivery method other than the cost-effective standard delivery offered by us), without delay and no later than within fourteen days of the day on which we received the declaration of your cancellation of this contract. We will employ the same means of payment for this repayment as that chosen by you for the original transaction, unless something different has been expressly agreed with you; in no case will you be charged for this repayment. We may refuse to make the repayment until we have received the returned goods or you provide evidence that you have sent the goods back, depending which point is earlier.

You must send back or hand over the goods immediately and in any event no later than within fourteen days of the day on which you notify us of the cancellation of this contract. The deadline will be deemed met if you return the goods before expiry of the period of fourteen days. We will be liable for the costs of the return of the goods. You will only be liable for any decrease in value of the goods if this decrease in value is due to actions taken by you that were not necessary in order to examine the quality, features or functionality of the goods.
(Guideline 1.b + 5.b II)

Where possible the goods should be returned in the original packaging with all accessories and packaging components. Please use protective secondary packaging if the original packaging is no longer available to guarantee adequate protection from potential transport damage. Damage and soiling of the item being returned should be avoided. Please note that the right of cancellation and its consequences naturally apply irrespective of whether this notice is complied with; it merely serves to facilitate the handling of returns.


Sample cancellation form

You can access the sample cancellation form as a PDF [HERE].